Privacy Policy

Last updated: June 28, 2026

Effective date: June 28, 2026

1. Introduction

Reshuffl ("we," "us," or "our") operates the Reshuffl mobile application and website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Service.

Reshuffl is a map-based social discovery experience. You explore people on a map, send connection requests when interested, and chat when both parties have reached out. By using Reshuffl, you agree to this Privacy Policy.

2. Information We Collect

Information You Provide

  • Account details (name, email, date of birth)
  • Profile information (photos, bio, interests, prompts)
  • Messages and media shared in-app
  • Connection requests and chat activity
  • Verification materials
  • Subscription transaction identifiers (payment handled by Apple/Google)

Information Collected Automatically

  • Location data (with your permission) — used to show people on the map, calculate relative distance, and determine which profiles you can interact with in your area
  • Device and usage data
  • Push notification tokens

Third-Party Sign-In

If you use Apple or Google sign-in, we receive limited authentication details only.

3. How We Use Information

We use information to:

  • Operate and personalise the Service
  • Power map-based discovery — showing nearby people, relative distance, and which profiles are within your interaction range
  • Process connection requests and enable messaging between connected users
  • Apply subscription plan features (e.g. map exploration, travel location)
  • Process subscriptions
  • Improve safety and prevent abuse
  • Comply with legal obligations

4. Map Discovery & Location

Reshuffl's core experience is map-based discovery. With your permission, we use your location to:

  • Place you on the map and show people in your vicinity
  • Determine which profiles you can interact with (within your plan's unlock range)
  • Show other users an approximate distance — never your exact coordinates

Pro and Elite members may set a custom travel location or use ghost mode (Elite) to explore the map from a different pin. Your stored profile location is used for discovery calculations; other users see fuzzed map positions, not precise addresses.

You can control location permissions through your device settings. Some features will not work without location access.

5. Legal Bases (EEA / UK)

Processing is based on contract necessity, legitimate interests, consent, or legal obligation. Location processing relies on your consent via device permissions.

6. Sharing Information

We do not sell personal data. Information may be shared with:

  • Other users (profile info and approximate distance only)
  • Service providers (hosting, maps, analytics, notifications)
  • Legal authorities where required
  • Business transfers
  • With your consent

7. Data Retention

Data is retained while your account is active and deleted upon account removal, subject to legal and safety obligations.

8. Security

We use industry-standard safeguards but cannot guarantee absolute security.

9. Your Rights

Depending on location, you may request access, correction, deletion, portability, or objection. Contact support@reshuffl.co.

10. Tracking & ATT

No cross-app advertising tracking. We comply with Apple App Tracking Transparency.

11. Third-Party Services

Includes Apple, Google, cloud hosting, maps, analytics, and notifications.

12. International Transfers

Appropriate safeguards are used for cross-border data transfers.

13. Children's Privacy

Reshuffl is for users 18+ only.

14. California Privacy Rights

We comply with CCPA. We do not sell personal information.

15. Changes

Policy updates will be reflected by date changes. Material changes may be communicated in-app or by email where required.

16. Contact