Privacy Policy

Last updated: September 16, 2026

Effective date: July 10, 2026

1. Introduction

Reshuffl ("we," "us," or "our") operates the Reshuffl mobile application and the website at https://reshuffl.co (together, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Service.

Reshuffl is a map-based social discovery experience. Strangers can appear on your map when you choose to Show up; you send connection requests when interested, and chat when both parties have reached out. The Service also includes Hear a Story — paid audio or video sessions with story tellers. By using Reshuffl, you agree to this Privacy Policy and our Terms of Use.

If you do not agree, do not use the Service. Questions: support@reshuffl.co.

2. Information We Collect

Information You Provide

  • Account details (name, email, date of birth, password if you sign up with email)
  • Profile information (cover photo, profile photo, gallery photos, tagline, bio, prompts, interests, optional social links, username)
  • Messages and media you send in chat (text, images, video, and voice notes)
  • Connection requests, likes, passes, blocks, and reports
  • Hear a Story settings if you offer sessions (availability, call type, coin prices)
  • Subscription and in-app purchase identifiers (payment is handled by Apple or Google; we do not receive your full payment card number)
  • Wallet activity (coin balance, spend and earn ledger) and, if you withdraw story earnings, payout-account details such as bank, UPI, or tax identifiers for the country you select
  • Support requests you send to us

Information Collected Automatically

  • Location data only after you grant device permission and tap Show up (or set a travel or ghost pin, depending on your plan) — see Map Discovery & Location
  • Device and technical data needed to run the app (for example, device type, OS version, app version, and crash or error information generated by the operating system)
  • Push notification tokens (Firebase Cloud Messaging and, on iOS, VoIP push for incoming calls)
  • Approximate country associated with your account, used for Hear a Story matching and similar service rules

We do not operate a separate advertising analytics or crash-reporting SDK in the app. We do not collect call audio or video recordings of Hear a Story sessions.

Third-Party Sign-In

If you use Apple or Google sign-in, we receive limited authentication details needed to create or sign in to your account (such as a provider user identifier and, where you allow it, name and email).

3. How We Use Information

We use information to:

  • Create and maintain your account, profile, and preferences
  • Power map-based discovery — showing nearby people, relative distance, and which profiles are within your interaction range
  • Process connection requests and enable messaging between connected users
  • Operate Hear a Story (matching listeners and tellers, connecting audio or video calls, and charging coins when a teller accepts)
  • Apply subscription plan features (for example map exploration, travel location, ghost location) and process in-app purchases
  • Credit wallets, apply platform fees, and process teller withdrawals
  • Send push notifications you have enabled (connections, messages, calls, or product updates)
  • Improve safety, filter prohibited content, and prevent fraud or abuse
  • Respond to support requests and comply with legal obligations

Device permissions (location, camera, photos, microphone, notifications) are requested only for the features that need them. You can deny or later revoke a permission in your device settings; related features will not work until you allow them again.

4. Map Discovery & Location

Why we ask for location. Reshuffl is a map-based social discovery app. Its purpose is to help you find and connect with people nearby — including people you do not already know — by showing profiles on a map. Without a stored location, we cannot place you on the map or show who is nearby.

Show up is optional and manual. Granting the device location permission does not, by itself, share your location with other users. Location is never uploaded automatically in the background. You appear on others' maps only after you tap Show up (or save a travel or ghost pin, depending on your plan). That action stores a location pin on your profile for discovery.

With your permission and after you Show up, we use that stored location to:

  • Place you on the map so nearby users can discover you
  • Show people in your vicinity and relative distance
  • Determine which profiles you can interact with (within your plan's unlock range, typically about 5 km)
  • Show locked profiles on the map outside your range without allowing interaction until you are in range

Pro members may pan the map and set a travel location (including by address). Elite members may use ghost mode to explore from a different pin. Your stored profile location is used for discovery calculations. Other users see fuzzed map positions and approximate distance — never your exact coordinates or street address.

On your own device, the app may use GPS locally (for example, to estimate distance on cards) and may look up a place name for "Based in" via OpenStreetMap Nominatim. Those lookups happen from the device; we do not display your precise coordinates to other users.

Go offline. Tap Go offline on the map, or turn location sharing off in in-app Settings, and we remove your stored location so you disappear from others' maps. You can also revoke location access in your device settings. Map discovery features that depend on a stored pin will not work until you Show up again.

5. Hear a Story & Communications

Hear a Story lets a listener request a paid audio or video session with a story teller. Sessions may be with people you have not matched with in chat. Matching currently requires the same country associated with each account. We store session records needed to connect the call, charge coins when the teller accepts, split the platform fee, and credit the teller's wallet.

Audio and video are carried by our calling provider (Voximplant). Microphone and, for video, camera access are required. Incoming calls may use the system phone UI (CallKit on iOS). Reshuffl does not record Hear a Story calls in our systems. We may store a call log entry in chat (for example duration and whether the call connected), but not the conversation itself.

Chat messages and media you send are stored so you and the other person can continue the conversation. Realtime delivery uses our servers (including Socket.io). Do not share information in chat or on a call that you would not want the other person to have.

6. Legal Bases (EEA / UK / India)

Where data-protection law applies, we process personal information on these bases:

  • Contract: to provide the Service you request (account, map, chat, Hear a Story, subscriptions, wallet)
  • Consent: device permissions for location, camera, microphone, photos, and notifications; you may withdraw consent in device or in-app settings
  • Legitimate interests: safety, fraud prevention, and operating a reliable service, balanced against your rights
  • Legal obligation: where we must retain or disclose information (including tax or law-enforcement requests)

If you are in India, you may exercise rights available under applicable law, including the Digital Personal Data Protection Act, 2023, by contacting support@reshuffl.co.

7. Sharing Information

We do not sell personal data. We do not share it with third parties for their cross-app advertising. Information may be shared with:

  • Other users — profile information you choose to publish, approximate distance, and content you send them (messages, media, or a live call). They do not receive your exact coordinates.
  • Service providers that process data on our instructions: Apple and Google (sign-in, App Store / Play billing, push), Firebase Cloud Messaging, Google Maps, AWS (media storage), Voximplant (calls), email delivery, and our hosting and database providers
  • Support and safety — if you report a user, we may email our support inbox with details of the report and both accounts as needed to review it
  • Legal authorities where required by law
  • A buyer or successor if we are involved in a merger, acquisition, or asset sale
  • Others with your consent

Payout providers and banks receive the payment details you submit if you withdraw earnings. They process those details under their own terms.

8. Data Retention

We keep personal information while your account is active and as needed to provide the Service. You may deactivate your account (you can later sign back in) or delete it permanently in Settings.

When you delete your account, we remove your user record, profile, preferences, story-teller settings, stored location, media we host for you, and related wallet data, except where we must keep records for law, safety, dispute, or tax reasons. Chat history with another person may remain visible to them as a conversation with a deleted account, so they keep a record of what was said. We delete our calling-provider user associated with your account.

Going offline removes your stored map location without deleting your account.

9. Security

We use industry-standard safeguards (including encrypted transport and restricted access to production systems). Payout and tax fields are stored with additional protection where implemented. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on where you live, you may have the right to request access, correction, deletion, portability, restriction, or objection, and to withdraw consent. You can update much of your information in the app, go offline, or delete your account in Settings.

To make a request, email support@reshuffl.co. We may need to verify your identity. You may also complain to your local data-protection authority.

11. Tracking & ATT

We do not track you across other companies' apps or websites for advertising. We do not use a third-party advertising identifier for that purpose. We comply with Apple App Tracking Transparency: we do not request tracking permission because we do not engage in that tracking.

12. Third-Party Services

The Service relies on other companies to function. Their processing is governed by their own policies as well as our instructions where they act as processors. They currently include:

  • Apple (Sign in with Apple, App Store, In-App Purchases, push / CallKit)
  • Google (Sign-In, Play billing, Maps, Firebase Cloud Messaging)
  • Amazon Web Services (media storage)
  • Voximplant (audio and video calling)
  • Our cloud host and database providers
  • Email delivery for verification, password reset, and reports
  • OpenStreetMap Nominatim (place names requested from your device)

Links, maps, sign-in buttons, and store checkout may take you to third-party services we do not control.

13. International Transfers

We and our providers may process information in countries other than the one where you live. Where required, we use appropriate safeguards for those transfers (such as contractual protections). By using the Service, you understand that your information may be processed outside your country, including in India and other locations where our providers operate.

14. Children's Privacy

Reshuffl is for users 18 years of age and older only. We do not knowingly collect personal information from children. If we learn that we have collected information from someone under 18, we will delete the account. Contact us if you believe a minor has used the Service.

15. California Privacy Rights

If the California Consumer Privacy Act (including the CPRA) applies, you have rights to know, delete, correct, and opt out of sale or sharing of personal information, and not to be discriminated against for exercising those rights.

We do not sell personal information and we do not share it for cross-context behavioural advertising. Categories we collect are described in this policy (identifiers, profile and user content, location when you Show up, commercial IAP records, and audio/visual information only as a live call — not as a recording we store). To exercise rights, email support@reshuffl.co.

16. Changes

We may update this Privacy Policy. The "Last updated" date will change. Material changes may be communicated in-app or by email where required. Continued use of the Service after an update means you accept the revised policy.

17. Contact